Risk Management and ISO 9001 Quality Management
The term risk can be defined as those factors that companies have little to no control of. Risk can further be described as a situation involving exposure to danger.
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How to Develop Effective Key Performance Indicators (KPIs)
Developing key performance indicator (KPIs)for a business is not a simple task. There can be many that you can identify which may soon become an overhead for every person in the organization. So, how do you decide which one is relevant and would help you achieve business goals?
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Implementing ISO 9001 Improves Business Performance
Business Performance is defined by the capacity of an organization to achieve its goals and anticipated outcomes. Indicators of business performance include: product quality, waste control, cost reduction, competitiveness improvement, sale volume, and profitability.
Design Verification vs Design Validation
Design Verification and Design Validation are key requirements in ISO 9001:2015, and often confused as one activity or confused with one another. However, these are distinct steps...
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Management commitment and why is it critical for ISO 9001 certification
ISO 9001 is a management tool with numerous benefits to an organisation. A critical factor in achieving the full benefit of the system is the commitment of management to the system...
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Why monitor customer satisfaction
Businesses who succeed in a competitive marketplace are the ones that make customer satisfaction a key element of their business strategy.
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Safety Management Systems Give your Customers Confidence
Safety systems have evolved significantly and are requiring manufacturers to respond in an appropriate way.
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ISO Standards and What They Mean for Your Busines
ISO standard are international standards published by ISO – the international Organisations for standardisation.
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9 steps for developing & certifying an ISO 9001 Quality Management System
Before you embark on developing a Quality Management System, it is essential to ensure that senior management is fully behind the need for a Quality Management System...
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ISO Global client achieved ISO Certification with PWC
ISO Global client, My Energy Group (MEG), has achieved certification to ISO 9001 with Price Waterhouse Coopers (PWC), one of the four biggest professional services networks in the world.
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What is ISO 9001 Internal Audit
Internal audit is a mandatory requirement of ISO 9001. Internal Audits are conducted internally by the organization. That means the organization initiates and plans this audit...
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Transferring Your ISO Certificate: What You Need to Know
If your business holds an ISO certification you may not realise that you’re not locked into your current certification body. Just like with other professional services, you have the option to switch to a different provider that may better meet your needs.
ISO 45003 - Managing Psychological Health & Safety in the Workplace
ISO 45003 is the world’s first international standard for psychological health & safety in the workplace. It provides guidelines to help organizations identify and manage psychosocial risks impacting employees’ mental well-being.
Everything you need to know about maintaining your ISO 9001 system
After completing a successful certification, many companies tend to take a laid-back attitude towards ISO 9001 and believe that this is the end of the process...
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Difficulties small businesses face in implementing management systems
Although the different standards, mainly ISO 9001 quality, AS/NZS 4801 safety and ISO 14001 environmental standards are applicable to any organization.
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Financial Benefits of Implementing ISO 9001
Are you having a hard time deciding if ISO 9001 will be beneficial for your company? Are you in a dilemma on investing a huge amount of money in getting an ISO 9001 certification and not sure if the certification will bring you any financial benefits in future? These are questions that will come to any leader’s mind when they start their certification journey. We will try to answer few of these questions through this article..
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Effective Work Plans
A work plan is an important tool that helps individuals, teams, and organizations achieve their goals and objectives in an effective and efficient manner. Work plans help articulate strategies to employees and create a shared purpose. Therefore it is important that a work plan is defined in a manner that it not only ensures that all key areas are covered but also ensures that the final objective is met.
Six Sigma and ISO 9001
When it comes to taking a decision on methodology to improve quality and processes in a company, managers often struggle with a dilemma to choose between Six Sigma or ISO 9001. It is believed that these 2 are a different set of methodologies which will achieve the end objective of improving the processes in an organization and either of these two can be used to achieve this.
Industrial Manslaughter Laws – Protect Your Business And Employees
Industrial manslaughter is the criminal prosecution of employers for workplace deaths.
Industrial manslaughter laws have been introduced in ACT, Queensland, Victoria, Northern Territory and Western Australia.
How to Monitor Customer Satisfaction
The ISO 9001 standard is not prescriptive, it does not tell you how to monitor customer satisfaction. There are different methods for monitoring customer satisfaction and each organization should adopt the method that is most applicable to the organization.
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ISO 22000 Food Safety Management System
ISO 22000:2018 is an internationally recognised standard that sets out the requirements for food safety system (FSMS) to organizations in the food chain. ISO 22000 applies the requirements of ISO 9001 to food safety and integrates them with the requirements of HACCP for identification, evaluation, and control of food safety hazards.
Passive Vs. Active Customer Feedback
Customer feedback is crucial to any business’s success. It provides valuable insights into customer satisfaction levels, areas for improvement, and the overall health of a company’s relationship with its customers.
Key factors for successful implementation of ISO 9001 quality management systems in SME
Management systems are not just tools for large organizations.
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Chain of Responsibility (CoR)
Chain of Responsibility (CoR) is a significant law for businesses in Australia that work with heavy vehicles. CoR ensures that everyone involved in the transport chain is accountable for ensuring safety, from the business owner, managers, and drivers, to the clients.
Types of ISO 9001 Audits
While trying to find out how to get certified, you must have come across various types of audits – internal audits, certification audits, surveillance audits and supplier audits. You might be be wondering if all of these are required to get certified...
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ISO 9001 Non-Conformances
Non-conformance in the context of ISO 9001 refers to instances where an organization’s processes, products, or services do not conform to the established quality management system requirements. Non-conformances can occur at various stages of an organization’s operations and can take many forms.
Effective Performance Appraisal
A performance appraisal is a pre-determined formal periodic meeting between a manager and an employee, which takes place on matter-of-fact terms after preparation by both parties. A conversation in which attitudes, thoughts, opinions, desires, needs, and challenges in work and relationships are discussed. The appraisal provides the opportunity for an open conversation with the employee, in which the employee provides and receives detailed feedback about his/her work.
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Everything you Need to Know About ISO 9001 Certification Audit
A certification audit is done by a certification body against a chosen standard. As per businessdictionary.com, certification is a “formal procedure which an accredited or authorized person or agency assesses and verifies...
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ISO 9001 Management Review Meeting
The management review is one of the cornerstones of the ISO 9001 Standard. In fact, although the ISO 9001 Standard is reviewed at least once every five years...
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Continual Improvement: the Key to Business Growth!
Do you want your business to move in a positive direction? Want it to be more competitive? Embrace continual improvement! But, what is it precisely?
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