What Our Clients Say About Working With ISO Global
We certified hundreds of clients. See what they say about working with ISO Global
“Ken listened to us and developed a management system that represented our business and objectives, made it simple to use and simple to implement without introducing procedures and forms that weren’t necessary or didn’t cover what we were already doing now. The guys have embraced the new management systems and are already showing signs of improvement in our work (environment and guys motivation to be apart of it). Nothing was a problem for Ken and we fixed things as we went along so there wasn’t too much work that needed to be done following the internal audit. This has made an almost seamless move towards us attaining our certification for safety and environment. It has been rewarding for us to have Ken help us with our management systems”. “Thank you so much for preparing us so magnificently for the implementation of our Quality Management System. Your professionalism, understanding of the requirements and expert advice was very much appreciated. The ability of our Quality Management System to provide the framework and processes for the delivery of high level of emergency care to our patients has benefitted substantially from your input and expertise”. ‘The Integrated Quality, Safety and Environmental Management System which ISO Global developed for Gencon Civil perfectly complements and utilises our knowledge and experience in our industry. The process of developing, using the system and achieving certification has been a positive business improvement process for us. The Integrated Quality, Safety and Environmental Management System which ISO Global developed for Gencon Civil perfectly complements and utilises our knowledge and experience in our industry. The process of developing, using the system and achieving certification has been a positive business improvement process for us. The management system, because it was built around and reflects what we do, is straightforward and easy to use and has been a benefit to the business from the point that we implemented it. It is very much our system and allows us to add to the system and make changes as required. The system provides a solid basis from which we can grow and improve the business. Ken Daley and the team at ISO Global were always helpful, responsive, supportive and willing to share their knowledge and expertise. When additional information or documentation was required they responded immediately. Working with ISO Global was very straightforward and they were happy to move at a pace which suited our business needs” “Again, thank you and your team for the hard work and for holding our hand along the way. We are grateful for all you and Jacqui have done for us” “Having no previous experience with developing and management system I didn’t have any preconceived ideas about what would be involved. However there were lots of people out there telling us it would take a long time, be hard work and very difficult and that our plan to implement a triple Integrated System (Quality, Safety and Environment) within a six month period was ambitious. The Aha moment for me was the realisation that the Quality system wrapped around and maintained the Safety and Environmental systems. However we achieved our target and passed the certification audit the first time round. ISO Global worked with us to ensure we met our target successfully. They proved that the process doesn’t have to be difficult, lengthy or stressful” Website: www.townliving.com.au Contact Person : “We chose ISO Global because of their prompt response and their willingness to arrange an onsite meeting to discuss the proposal. The project was delayed partly as a result of us introducing new systems and also so that we could use the process to ensure that all aspects were thoroughly documented. Phil was very accommodating and always happy to answer questions and provide support. The framework and documentation supplied were excellent; the process was rewarding and has allowed us to make improvements to the operation of the business.” Website : www.propell.com.au Contact Person : “ISO Global supported us in revising our system to meet the requirements of ISO 9001:2008. Dennis was very easy to deal with and gave us good down to earth advice helping us to simplify and streamline many processes making the manual more user-friendly. The whole process was a lot easier than expected. Dennis came in and assisted in re-writing the quality manual whilst ensuring that our team were well informed about the changes and we were on board with the revised manual.” Website: www.lifeguards.com.au/ Contact Person: “We were referred to ISO Global and liked the idea of working with a local company, especially as we weren’t sure what to expect from the process. Ken, and the ISO global team, were really easy to work with. Ken clearly explained ISO 9001 and the benefits that an ISO 9001 Quality Management System would bring to the business. His ability to quickly understand the business and our needs meant that the system he developed reflects the way we work. We are very happy with the system which has formalized our processes and addressed areas where we were ready to make improvements. This has been a great benefit. ISO Global delivered the system within our timescale and we were certified when they said we would be! We are now looking at ISO Global developing an integrated Safety and Environmental system for us.” Uniform and Apparel Solutions (UAS) partners with companies that recognise the importance of company-supplied clothing – corporate image wear, uniforms and industrial wear – to the productivity of their people and the strength of their brand. Development of a Quality Management System “We had no idea what would be involved, working with ISO Global made the process easier and more understandable. The system we had in place was good but needed some changes to meet the requirements of ISO9001. ISO Global took the approach of working with existing systems rather than imposing a predefined system on us which was much better. The system has had major benefits in that staff are now looking for improvements and reporting them to our QMR. The workforce were hesitant about ISO 9001 to begin with but the system ISO Global developed has been easy to implement and get them on board with. Ken was available to provide support and answer questions and responded quickly and with the right information. He made the process simple and easy” A leading manufacturer in Australia, Beaulieu purchased the business of Vogue Carpet Mills in 2000, a similarly sized business also based in Queensland. “We needed someone who was competent in the field of ISO standards and auditing. The ISO Global website gave us confidence that they had the expertise and knowledge we were looking for. During our initial contact with them this impression was confirmed. The Mayo Group wanted our current system, which was hard to navigate and use, to be updated and revised so that it was simple to use and maintain and reflected the way the business operates. Dennis was a great help, taking the time to speak to people involved in the process and amending the documentation we had. He was also gave us great guidance regarding the level of maintenance required for the system and simpler ways of managing processes. The system we have now is exactly what we needed, our BSI auditor was very happy with the documentation, structure and logic which Dennis had created for us. We successfully passed our recertification audit and are looking forward to ISO Global continuing to assist us with the maintenance of the system.” First established in 1928, Mayo Hardware Pty Limited is proudly recognised as a supplier of value to the retail, trade, government and commercial markets in Australia, New Zealand and selected export markets. “ISO Global responded immediately and the process was painless, easy and understandable. It was nowhere near as daunting as I feared. ISO Global did the coordinating allowing us to focus on our part.” Haltech developed the world´s first real time PC programmable engine management system i.e. programmable with the engine running. Development and implementation of an ISO 9001 Quality Management System “We chose ISO Global based on the price and the fact that they had a consultant based in Sydney. ISO Global did exactly what they said they would in their proposal and the conversations we had with them, and we were very happy with the levels of customer service, advice and support we received. Phil was always available to answer questions and explained the process of developing the system and gaining certification clearly to us. Our system reflects the way we work and is an integral part of our business activity. Phil very quickly understood our business and created a system which meets our needs. We achieved certification, first time, within our time frame, what more could you ask for?” Medi Australia, previously known as Reis Orthopaedic & Surgical Services, are importers, wholesalers and retailers of medical aids. Development and implementation of an ISO 9001 Quality Management System “We chose ISO Global because they were the first company to come back to us with a proposal. We were very unsure about the process, never having done anything like this before. Phil was a great support, explaining what was required and always available for questions. The ISO Global were very easy to work with and approachable. We couldn’t have achieved certification without the help of their team.” ORAH Rail is a leading supplier of signalling design and testing services. Development and implementation of an ISO 9001 Quality Management System “We selected ISO Global by chance, it proved to be an extremely lucky chance for us. Thanks to Ron’s input and active participation the process of achieving certification was a lot easier than I anticipated. The system Ron created is a perfect match to our business needs, it is a working document relevant to all aspects of our business. As a result of the process I now have tools which will enable me to improve the way the business operates. During the process there were a number of OHS conversations, which have given me some insight on how to deal with these issues if they arise.” Australis Biological Pty Ltd is an environmental consultancy and contracting company providing high quality services to managers of both public and private land. www.australisbiological.com.au Development and implementation of an ISO 9001 Quality Management System “Our experience with ISO Global was excellent – before meeting them we were somewhat overwhelmed by what we needed to do to meet the quality standards. Not only did they take the headache out of going for accreditation, they helped us to come up with processes that have significantly improved our knowledge management and client services. We would not hesitate to recommend them to small business – they definitely understood how to create a quality management system that would work for us. Thank you for all of your help over the years, we have certainly improved our system and are very happy with it.” EdPartnerships International’s work includes System Level Strategic Planning And Capacity Building and State Wide, Regional And Network Based Professional Learning Programs Development and implementation of an ISO 9001 Quality Management System “Logix Engineering were required by a customer to have the ISO 9001 certification. I had experience of Quality Management Systems working for other companies and was apprehensive about the idea of introducing a huge system which would mean changing the way we operate to meet the requirements of the system, and which wouldn’t be easy to operate. I needn’t have worried, ISO Global created a system for us which reflects the way we work. Dennis very quickly understood our business and the system he developed reflects this. It was great to work with a company who understand what we do and did not want us the change the way we operate to suit their system. In fact it was almost too easy. The system we have, passed the certification audit first time and is simple to follow and operate. I couldn’t have been happier with either the process or the result.” Logix Engineering is a wholly owned Australian company specialising in the design, manufacture, assembly and distribution of enclosures, cooling and monitoring systems for use in the electrical power and data communication infrastructure industries. Development and implementation of an Integrated Management System “The process of developing the system was easy, ISO Global were extremely thorough in their information gathering at the first meeting. Any actions required by us were clearly stated and allocated to a specific person. The whole process ran smoothly and within the discussed timescale. We found ISO Global to be a good company to work with, accommodating and delivering what they promise when they promise to.” Elam provides electrical and data communications installations to a range of institutions including government, commercial and educational bodies. Development and implementation of an ISO 9001 Quality Management System “With a background and involvement with my first business in QAC from 1982–1988, my expectations at the beginning were of dealing with an organisation who were thoroughly professional and knowledgeable on QA. Without question, ISO Global met my expectations, the process was also significantly easier and smoother than I had expected. I hope that ISO Global maintain their professionalism for many years to come.” OZRAM specialises in keeping your hydraulics safe and in full working order. Development and implementation of an ISO 9001 Quality Management System “ISO Global were utterly instrumental in enabling Kiandra to achieve ISO accreditation. They were deeply engaged in coaching us through each hurdle and were with us every step of the way. We´re delighted with the result and speed of achieving it. Thank you.” Globally recognised as Microsoft Worldwide Partner of the Year 2009 and ranked in as one of the Top 5 Australian Technology Employers, Kiandra has been a premier choice for quality IT infrastructure solutions, software development, databases, websites, analysis and reporting since 1995. Development and implementation of an ISO 9001 Quality Management System “We had previously had a Quality Management System (QMS) developed which was not properly implemented, proved to be unwieldy and did not meet our business needs. ISO Global revamped the QMS to ensure it reflected our business needs and was easy to maintain, they provided clear guidance on the implementation and were available to provide any assistance required. Given our previous experience we were pleased that the process was easier and required much less of our time than we had expected. With ISO Global´s help it turned out to be not as difficult as we had anticipated.” Work Able Consulting offers independent and objective occupational rehabilitation services to injured workers, employers and Insurers. Development and implementation of an ISO 9001 Quality Management System “We needed a QA and Safety management system which would enable us to achieve pre–qualification for VIC Roads. ISO Global provided us with a simplified system which suits us and met VIC Roads’ needs. The staff were friendly and easy to get along with. It was the smartest business decision we have made choosing ISO Global. Thank you very much for all your expertise in creating our QA manuals and procedures. You have made the nightmare an easier experience for us.” Hilchris have been delivering a High Quality Traffic Management Service for the last 15 years. We offer Professional Advice and Equipment. “We required ISO 9001 to access new opportunity. We selected ISO Global based on their professional approach and 100% success rate. The consultant worked with us to achieve a system which met our needs and dovetailed in with our current systems. We were thoroughly prepared for the audit, all of our questions were answered and ISO Global continue to support us.” Dream. Think. Do. provides consulting services to government and private organisations on construction, project management and procurement/contract management. Development and implementation of a an ISO 9001 Quality Management System “It was a very pleasant, well-structured process. ISO Global laid out what needed to be done and it went very smoothly.” PCT Global specialises in the manufacturing and distribution of the EnduroShield range of products. Development and implementation of a an ISO 9001 Quality Management System “We found the process of gaining our ISO 9001 accreditation with ISO Global much easier and less stressful than we had imagined. From the initial meeting I was pleasantly surprised by how quickly their consultant understood our business and appreciated the needs we had as a business. Throughout the development of the quality system the communication was excellent, we were kept informed of progress and asked for input at all stages. The end result, the quality management system, closely meets our business needs. An unforeseen additional benefit came from the team looking at the business with a different focus rather than being immersed in the business. This has created a different perspective which I am sure will continue to bring about positive change. Achieving the certification has brought very positive reactions from our customers. I would certainly recommend ISO Global to any business colleagues looking to gain the ISO 9001 certification.” HPA is a health policy consulting firm in the health care industry delivering quality research and analysis, which leads to effective policy development and positive action. Development an implementation of an ISO 9001 Quality Management System “Our main goal was to become certified. Following a recommendation and having no idea what was involved in becoming ISO compliant, we chose ISO Global. The consultant explained the process to us and guided us through to successful certification. The whole process was easier than we expected, our system is easy to use and matches our business needs.” Douglas Wright provides cleaning and maintenance services providing one stop cleaning solutions for commercial, residential and industrial buildings. Development and implementation of an ISO 9001 Quality Management System “We selected ISO Global for their small business focus, competitive pricing, assurance that they would do most of the work and the positive testimonials on the website. We were not disappointed! Dennis was easy to work with, quickly understood the business and did it all except for some of the technical procedures, freeing us up to continue working in the business. It was easier than we expected. The system exactly meets our needs; it is uncomplicated, clear and easy to manage. Best of all, as ISO Global said we would, we achieved certification at the first attempt.” Motivact is family owned and operated and has over 40 years’ experience in the valve actuation and controls industry. Development and implementation of an ISO 9001 Quality Management System “ISO Global were impressive from the beginning, they were happy to work with our extremely tight timescale and also sourced a certification company who were able to provide the service in the time required. Nothing was a problem, part way through the process we added in Safety and Environment as well. Ken was very accommodating, working with us to give us a system which reflects the way we work, is simple and easy to use.” Baracon is a multi-disciplined group offering individual services to whole project solutions. We apply innovative skills to solve problems, capture opportunities and find new and better ways to meet our challenges. “Working with ISO Global the whole process was much easier than I was expecting and took less time than I had imagined as well. I was surprised by how quickly and thoroughly the ISO Consultant understood our business, not many people do. The process of developing the Quality Management System enhanced and formalised many of our processes and procedures which was an added benefit. I would recommend ISO Global to any business considering developing an ISO system.” CMA provides a wide range of both consulting and training services, and we aim to be a one stop shop for all our clients’ condition monitoring needs. Development of an ISO 9001 Quality Management System “ISO Global from the beginning offered a good service at a good price. As we went through the system development the service was great, the ISO Global team were there to answer any queries and support us through the certification. Our system exactly meets our needs and works perfectly. It provided the impetus to raise awareness amongst long-serving employees of the need to comply with requirements and company policy. An added bonus is that now anyone can step in if required and by following the procedures take over a project part way through.” Environmental Location Systems specialises in the location of underground services. Our service locators can assist in the detection, identification, locating, and marking out of underground utility services through vacuum excavation and non-destructive digging. Development and implementation of an ISO 9001 Quality Management System “We chose ISO Global for a number of reasons, the professional way the quote was presented, the competitive pricing and the experience and knowledge of the team. We were looking for someone who would work with us on our existing system, identify the areas where we required advice and provide guidance and support to enable us to achieve certification. This was exactly what we got with ISO Global and our reasons for selecting them in the first place were borne out. As well as the certification, the process of reviewing and refining our procedures and the way we operate was incredibly useful for Ashworth Australia. I cannot stress the benefit of an impartial observer highly enough. We will be looking to implement an Environment Management system in the near future and will be asking ISO Global to work with us again.” Ashworth Australia provides telecommunication design, field validation, land access, and project management services throughout Australia. “A business colleague suggested we use ISO Global to develop our Quality Management System. We also searched the net and ISO Global was the company who said they could meet our need for achieving certification within a short timeframe. We expected that the process would take longer than it did and also involve a lot more of our staff time, a big commitment for a SME. Working with ISO Global disproved this, the process took much less time than we anticipated and, as they did most of the work, we are able to continue running our business. Our Quality Management System has simplified our paperwork and the tracing of the paperwork, and the development process helped us to identify ways of streamlining our processes which means that the factory runs more smoothly. We achieved certification ahead of the timescale we had and passed the audit with flying colours. Our consultant was a great help and resource for us, available to answer questions and provide guidance.” Electronic Assembly Queensland is a family owned and operated company. We specialise in the assembly of printed circuit boards and electronic components for use in various applications across a range of industries. Development and implementation of an ISO 9001 Quality Management System “Excellent, more than excellent. We were very pleased with the way Avital and Liesl worked with us, they were fantastic. We are very pleased with every aspect of the work done by ISO Global. For people who do not work in our area of business it was surprising how quickly and thoroughly the consultants understood our operational particularities. We had no idea what to expect, the outcome was excellent as was the communication and support provided by ISO Global throughout the process. Were there any areas where ISO Global could improve their services? “What could be better than the best?” If you are looking to achieve ISO 9001 certification, we thoroughly recommend ISO Global.” Eltiv / Rom Control provides world class engineering services to Australian industry. http://www.rom-control.com.au/ Development of a an ISO 9001 Quality Management System “Many of our clients were involved with ISO, our decision to choose ISO Global was based on their quality product which was fully accredited. ISO Global were very thorough and always open to assisting and supporting our needs.” Fire and Safety Australia is one of Australia´s leading providers of National Fire and Safety Training and aims to provide passionate skills based training to improve safety and reduce injuries. www.fireandsafetyaustralia.com.au Development and implementation of an ISO 9001 Quality Management System “We were referred to ISO Global and liked the idea of working with a local company, especially as we weren’t sure what to expect from the process. Ken, and the ISO global team, were really easy to work with. Ken clearly explained ISO 9001 and the benefits that an ISO 9001 Quality Management System would bring to the business. His ability to quickly understand the business and our needs meant that the system he developed reflects the way we work. We are very happy with the system which has formalized our processes and addressed areas where we were ready to make improvements. This has been a great benefit. ISO Global delivered the system within our timescale and we were certified when they said we would be!” Fashion Biz was established in New Zealand in 1989 with a view to supplying garments to the local New Zealand market, originally importing woven shirts and polo shirts from Fiji. By 2000, the majority of Biz Collection garments were being manufactured out of Asia. Development and implementation of an Integrated Management System “We chose ISO Global to conduct our internal audits for us because having looked at their website and discussed what with required with them, we felt confident that they could provide the service we were looking for. They have done exactly what they said they would, everything is going smoothly and we appreciate their approach of finding ways to better improve our system rather than simply finding any non-conformances. We have now employed them to help us refine our current system and make it more user-friendly.” Dotdash is an interdisciplinary design practice focused on wayfinding strategy. We help millions of people find their way around our complex urban environments. Revision & simplification of existing Quality Management System “The experience was positive and we will be engaging you guys again to do our internal audit in the next few months.” We offer a comprehensive range of ecological services in terrestrial and aquatic ecology, including survey, assessment, monitoring and management of biodiversity values, and work on a diverse and interesting range of projects for Clients in both the public and private sectors. http://www.ecologyaustralia.com.au/ Development and implementation of an Integrated Management System “We found the ISO Global team warm and professional which created a positive working environment. They quickly developed an understanding of our business, even though they had done most of their work in other areas. Possibly their backgrounds in Psychology helped and it was a refreshing change! The process of developing a QMS is mundane but ISO Global were there to assist us through the steps and suggest changes and refinements to our processes. In working with ISO Global I feel we have made a good contact who will be helpful in the future.” Lewis & Lewis provides assessment, therapy, consultancy and counselling that is practical and delivered by experienced psychologists and speech pathologists. Development and implementation of an ISO 9001 Quality Management System “With ISO Global´s help it turned out to be not as difficult as we had anticipated.” The Renroc Group was formed to develop a small and growing segment in the Australian Pump industry for hermetically sealed pumps. The company produces a unique and important product for a growing market. Development and implementation of an ISO 9001 Quality Management System “We looked at a range of suppliers to assist us in obtaining ISO accreditation. The key driver for us was the need to have the system in place and certified within a short period of time. We utilised ISO Global to achieve this and found them to be responsive, and cost effective. Not only did they create a bespoke system within a short time frame, they put us in contact with a certification body who were also willing to work with our timescale.” IPAR’s broad range of injury prevention and workplace rehabilitation services deliver an end–to–end solution for our clients. Development and implementation of an ISO 9001 Quality Management System “ISO Global ticked all the boxes, especially with value for money. We had been told the process would be really difficult, ISO Global simplified it and it was very easy. I can´t sing their praises high enough.” Hardcat specialises in fixed asset management software and services. Development and implementation of an ISO 9001 Quality Management System “Pacific Knowledge Systems wanted to achieve certification to ISO 9001 within a short timescale. Our first impression of ISO Global was very favourable, the 100% success rate on the website was a definite plus. We found them to be very responsive to both our initial enquiry and with the follow up discussions. We already had a number of processes in place, ISO Global were very happy to work with our short timeframe and with the documentation we had rather than imposing their own system on us. They even discounted the work as there was less for them to do.The system was delivered on time and we achieved certification within our timescale. As well as this we now have a system which covers the whole of the business and delivers consistent processes.” Pacific Knowledge Systems (PKS) works with health organisations around the world to better capture, manage and leverage their human expertise to improve the performance of their business and deliver better patient outcomes. Development and implementation of an ISO 9001 Quality Management System “ISO Global provided us with the most competitive and detailed proposal. From our initial contact right through to certification they took the trouble to explain the process and our roles within the process. The whole process was made much simpler and easier than I expected, Ken and Phil were a great resource. I appreciate all your help, and I cannot imagine that we could have achieved this without you.” Mindray is one of the leading global providers of medical devices and solutions. Development and implementation of an ISO 9001 Quality Management System “Hydro Valve Engineering Solutions selected ISO Global to develop a Quality management system because we were looking for a competitively priced, local provider. Although we were not sure what to expect at the beginning of the process, some members of our team had had previous experience with very document heavy systems and we were keen to avoid that. The system ISO Global developed is lean and easy to use and the whole process was painless, straightforward and simple. We now have a Quality Management System which has formalized our processes, added more control to the business and is a valuable part of our day to day operations. We achieved ISO 9001 on the first attempt and Ken was there to support us all the way.” Hydro industry experienced valve engineers are available to support your project deliverables. For all your valve requirements, including butterfly, fixed cone (Howell bunger), gate or flow control valves. www.hydrovalvesolutions.com.au Development and implementation of an ISO 9001 Quality Management System “We were originally approached by another consultancy firm regarding the development of an Integrated Quality, Safety and Environmental Management system, but right from the initial communication with ISO Global we felt more reassured, comfortable and confident that we were on the right track. I had expected it to be a lot tougher than it was, but actually thoroughly enjoyed the whole process. Ken was extremely easy to work with and very reassuring, he worked in partnership with us, making it easy. He has a great ability to reframe questions and concepts to ensure everyone understands. The system is a formalization of our processes and so reflects exactly the way the business operates. The process of developing the system has been a great opportunity to educate staff in a number of areas. ISO Global did exactly what they said they would, created a system which reflects the way Pioneer Facilities operates, is simple and easy to use and they supported us right through to the completion of the certification, which we achieved first time.” A national property maintenance company offering and providing mostly cleaning. Development and implementation of an Integrated Management System “We are extremely pleased with the work ISO Global did for us. Ken very quickly got to grips with the business and developed a Quality Management System which has been well accepted by all staff and is an integral part of our daily work. Ken was able to make suggestions to improve some of our systems which have made a difference to the efficiency of the business. The whole process was easy, simple and ran like clockwork. The team at ISO Global were available when required and quick to respond to any questions. Ken’s attention to detail and precision in the material he provided made the process very simple. We achieved certification within our timeframe.” A privately owned family business providing high quality garments. Development and implementation of an ISO 9001 Quality Management System “The 100% success rate and competitive cost were the reasons we chose ISO Global. I expected the process to be more difficult than it was, it seemed a bit overwhelming but Dennis did a great job of explaining the process. The system is great, we now have more control over the business and will be able to continually improve. The process has allowed us to identify areas where we can create efficiencies, ensured that the information we gather can be found and utilised.” Medconsultants are leaders in medical assessments and reporting solutions with capabilities spanning the full medical and allied health spectrum. http://www.medconsultants.com.au/ Development and implementation of an ISO 9001 Quality Management System “I was impressed by their quick response and follow up. We were looking for a company who could lead us through the process making it as simple as possible. From the beginning ISO Global gave me confidence that they would do this, and they did. Our system reflects the way we work and is easy to use. ISO Global were happy to work with our timescale and encouraging and supportive as we went through the process. We achieved certification first time and within the time we wanted to.” 1300Locate Pty Ltd is a family owned business who undertakes Underground Utility Detection and Utility Protection. Development and implementation of an Integrated Management System “ISO Global were extremely easy to deal with from the get go. We had no idea what to expect and Phil was great at explaining and leading us through the process. He responded immediately to our questions and gave us some ideas for improving some of our business processes. Phil quickly understood the business and created a system which is has been easy to understand and implement, and meets our needs. We were well prepared for the certification audit and had no issues raised. “ Offering a full range of Micro Machinery for equipment hire. http://www.microexcavations.com/ Development and implementation of an ISO 9001 Quality Management System “Having been through the process of achieving ISO9001 accreditation as a different company and we approached the need for gaining the certification with some trepidation, the previous experience had been gruelling! The experience with ISO Global was completely different; from the very beginning the team at ISO Global worked extremely hard and proved their competency. We were impressed by how quickly they understood our business; the consultant was very on the ball and went all out to ensure our deadline was met. We were thrilled by the ease and smoothness of the process, the quality management system is exactly what we needed and was delivered in an incredibly short space of time without a huge effort on our part. The process of developing the quality management system with ISO Global has given the staff a greater involvement and understanding regarding the business, improved communication and a tighter more focused team environment. We wouldn´t hesitate to recommend ISO Global to a business requiring ISO9001 certification.” 4Cabling is an internet-based IT company that aims to deliver cost-efficient, high-quality data, voice and electrical products to the Australian marketplace with outstanding customer service. Development and implementation of an ISO 9001 Quality Management System “Working with ISO Global has been very productive from the development of our first Quality Management System through to their assistance in preparing us for certification. ISO Global has always been ready to assist, sometimes at very short notice, and this has enabled us to achieve ambitious deadlines and meet the expectations of new markets. For anyone looking to develop or maintain a Quality Management system I recommend the services of ISO Global, their audit savvy experience has been invaluable to us in our journey to ISO compliance. After our first experience we have used ISO Global’s expertise with two of our subsidiary companies.” Dickon & Dickson Healthcare, specialises in the manufacture of hospital beds, air mattresses, support surfaces encompassing alternating mattress overlays and replacement surfaces, foam products made to individual Market Specifications and low air loss systems. Development and implementation of an ISO 9001 Quality Management System “We needed to have ISO 9001 to meet a client’s requirements. It wasn’t something which we were familiar with, we did a Google search and found ISO Global. From the beginning they were very helpful and friendly. The consultant quickly grasped what our business was about and created a system which is easy to use and meets our needs. ISO Global supported us through out and made the process less daunting and simple.” For Laboratory, Scientific and Industrial instrumentation. Development and implementation of an ISO 9001 Quality Management System “Having searched the Internet and talked to a number of consultants, we found that Avital at ISO Global had the best knowledge about what was going on and was able to meet our timescale. We had no idea of the process and put everything into ISO Global´s hands. They made everything very clear and understandable. We were perfectly prepared for the certification audit. Liesl was the best! She made sure we knew what to expect, and was very patient with our many questions in the lead up to the audit, answered them immediately and was very supportive. And we passed first time!” Aspect Personnel is a Melbourne-based recruitment consultancy specialising in providing recruitment services to the Victorian Engineering, Architecture and Planning markets. Development and implementation of an ISO 9001 Quality Management System “We selected ISO Global for their understanding of the needs of small to medium business and familiarity with our industry area. We wanted someone who could explain the process, guide us through and ensure the system met our needs. ISO Global met our expectations 100%; the added bonus was that the amount of time required on our part was considerably less that I was expecting. We now have a system that will support our growth into a medium business and ensure the quality of the business is maintained. We were really happy with the process and the end result, which was borne out by comments made by the auditor, he was very complimentary about the processes which were in place and the way ISO Global had approached the system.” Dilignet was launched as the first Systems Integrator who exclusively specialise in Microsoft System Center and related technologies. Development and implementation of an ISO 9001 Quality Management System “The team at ISO Global were flexible and willing to adapt to our business needs. In spite of the fact that our company provides a very unique service, they put the effort into understanding our business and were quickly up to speed. This and the fact that you took on more of the work in developing the system that I have anticipated made it all very easy. Overall I feel that the ISO accreditation has positioned us well for our future growth. I am pleased with the result and it was good to work with you.” Everick Heritage Consultants is a leader in the profession, providing our clients with innovative solutions to heritage problems. “We had no idea what to expect and engaged ISO Global trusting that from their information and the testimonials on their web site they would do the right thing. We selected them because they appeared to speak our language from the beginning and undertook to do most of the work, which suited us as we are extremely busy. We were not disappointed, ISO Global quickly got to grips with the complexities of our business and guided us through the process of developing, implementing and certifying our quality management system. We have a great system which we now have the ability and confidence to develop as required.” Kingswood Investigations specialises in investigation services including factual enquiries and surveillance. www.kingswoodinvestigations.com.au “We were referred to ISO Global by a company using them to develop an integrated system. I thought we had a good system in place but ISO Global were able to suggest improvements which have tightened the system up, made finding information more efficient and our follow up on quotes easier. We had no idea what to expect, trusting that ISO Global would manage the process for us. They led us through the process and made it easy.” Crack Isolation distributes a product that eliminates cracking in ceramic tiles. We pride ourselves on the unique nature of this product within the Australian market. “ISO Global were very professional and very helpful. The process brought structure to the business, identified some problems we didn’t know we had and helped us to reconnect with our customers.” Mortara Instrument Australia supply diagnostic equipment to medical practices and hospitals throughout Australia. “We called a lot of companies and the staff at ISO Global were easy to deal with from the beginning, friendly and supportive; they explained what was required clearly. We now have better, tighter business processes, a system that is simple to follow and everyone has a clearer understanding of what is required.” Aus Bright Cleaning Services specialises in commercial cleaning services. http://www.ausbrightcleaning.com.au/ Development and implementation of an Integrated Management System “Overall it was an easier process than I was expecting. The ISO Global team were extremely professional and experienced; they did most of the work and provided clear instructions for the areas we were responsible for. Not many people are familiar with our industry but the ISO Global team spent time with us and quickly gained an understanding of the service we offer. I appreciate the effort the ISO Global team put in and feel that with their knowledge and expertise they will be able to help us improve the business. We are looking forward to continuing working with them.” SVL Australia is a lighting products distribution and energy efficient lighting solutions company whose client base includes several international branded lighting companies and major Australian companies. Development and implementation of a Quality Management System “Given the complexity of our business we were pleased with the way the consultants worked to understand the business. They were professional, friendly and very knowledgeable which made the process go smoothly. Our processes and procedures are more structured now, less ad hoc. The discipline of documenting all of our processes gave us the opportunity to think them through thoroughly and tweak them along the way.” “We were referred by Business Enterprise Group to ISO Global. From the first contact we found them to be very professional and helpful, willing to listen to our needs and flexible enough to meet them. ISO Global met our expectations being flexible, approachable and ensuring we were certified to international standards. The fact that we are based in WA was no barrier to them and the process flowed smoothly.” “With ISO Global´s help it turned out to be not as difficult as we had anticipated.” “From their first response to our enquiry we knew ISO Global were the company to help us get our ISO 9001 system back on track. Their approach of creating a simple, easy to use and easy to implement system was exactly what we were looking for. “We chose ISO Global after a web search – we were not happy with a previous company that we had been using. The ISO Global staff were super helpful and made us feel important from the start and that is why we decided to work with them. The process working with ISO Global was much easier than expected. This was mainly due to their professionalism and approachability. The system they created for us is easy to follow and all queries and questions were answered in a very timely manner. The system is very easy to use and with simple steps. We reviewed our processes prior to the system development and then again just prior to certification and we can already see improvements that we will be developing on in the future. The system ISO Global created for us facilitates our business growth and development.” “Our company, being a small one, was new to ISO 9001 and we were panicking and expecting it to be a nightmare, but this wasn’t the case with ISO Global. Dennis was extremely personable and calming and all the staff were friendly and professional. We were always given plenty of time to do things in and didn’t feel pressured or rushed. ISO Global let us work at our own pace. We were extremely impressed with communication throughout the process. Even after the system was developed and implemented, ISO Global were very good at making sure we were OK and checking in on us regularly, right up until our certification.” “Thanks for your assistance to date and I have also been passing your details onto other friends in the industry looking to get certified” StellarCare believes in raising the awareness that people with disabilities, achieve what they want to achieve, live the way they choose to live and are recognised as equal and contributing members of the community and society. “From the outset, ISO Global was pragmatic in supporting Approach Solutions through the implementation of our Quality Management System. This pragmatic approach was very welcome given the small size of our startup company. We were able to implement a sustainable system that effectively supports the operational processes and business objectives of the company. As a startup, I believe we’ve implemented much more than an ISO 9001:2015 certified quality management system, but rather the foundation of a business management system built on continuous improvement and customer focus as the underlying core. ISO Global set the right expectations upfront and delivered on those expectations. Through every stage of initial consultation, development, implementation and audit, ISO Global provided excellent support leading to a successful system implementation and certification journey.”Metricon
Propell National Valuers
Australian Lifeguard Service
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We were excepting the process to demand a lot more of our time than it did, it was wonderful to find that they did exactly what they promised and created the system for us, allowing us to focus on running the business.
Dennis, our consultant, was a great support showing us the way and providing Faber-Castell with the tools to work with. We got exactly what we needed and wanted, a certified system which was easy to implement and easy to use. Our auditor was very complimentary about the system, never having audited on of ISO Global systems before. He described it as “simple, easy to understand and user friendly.” In particular he liked the separate procedures for each process where people only have to read those that are relevant to them.
We are thrilled that ISO Global will continue to support us in maintaining the system”The Company