“From their first response to our enquiry we knew ISO Global were the company to help us get our ISO 9001 system back on track. Their approach of creating a simple, easy to use and easy to implement system was exactly what we were looking for.
We were excepting the process to demand a lot more of our time than it did, it was wonderful to find that they did exactly what they promised and created the system for us, allowing us to focus on running the business.
Dennis, our consultant, was a great support showing us the way and providing Faber-Castell with the tools to work with. We got exactly what we needed and wanted, a certified system which was easy to implement and easy to use. Our auditor was very complimentary about the system, never having audited on of ISO Global systems before. He described it as “simple, easy to understand and user friendly.” In particular he liked the separate procedures for each process where people only have to read those that are relevant to them.
We are thrilled that ISO Global will continue to support us in maintaining the system”