ISO certification for Cleaning and Property Management
How Can ISO Certification help Cleaning and Property Management Companies?
Much like all other businesses, Cleaning and property management service providers can sustain their businesses only when their existing customers are happy with the quality of services provided. Many times, due to a lack of communication between cleaning or property management service providers and the customers, requirements are not clearly understood or the level of service you provide is not clarified. Also, due to low involvement of Management and oversight on work done by cleaners or property managers, there can be a lot of gap between what was asked by the customer and what was delivered. This leads to customer dissatisfaction and loss of customers.
Lack of training is another concern area for cleaning and property management companies. On top of that, there is high competition in this area. Retaining old customers and getting new ones is a challenge today and high competition is hampering business growth.
ISO certification can help you handle issues with poor communication, lack of management oversight, training of resources, keeping abreast with changing trends and improving the existing processes.
Which ISO Standards are Best for Cleaning and Property Management Companies?
ISO 9001 Quality Management System
ISO 9001 helps you build a Quality Management System wherein procedures to capture requirements from customers, service provision, capturing customer feedback, monitoring of processes, management reviews, efficient communication mechanisms, recruitment and training of resources, etc. are established. This will help you improve the quality of the services and in turn increase customer satisfaction. Another key requirement of the standard is Process Improvement. ISO 9001 provides sufficient guidelines on how you can improve your existing processes. ISO 9001 works in conjunction with the business and helps you establish systems where new opportunities and new trends in the business are captured and adopted. A company focused on quality and process improvements can add value to its services which is what customers look for these days. Gaining the certificate will also build a positive image of your company and establish you as a business focused on the quality of its services. This will help you move way ahead of your competition and ensures that old customers return to you and help you get more business.
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