ISO Certification for Workplace Rehabilitation Providers

How ISO Certification can help Workplace Rehabilitation Providers?

Workplace Rehabilitation Providers follow a service delivery model of workplace rehabilitation aimed at an early and safe recovery at, or return to work for workers who are injured at work. Workplace Rehabilitation Providers need to comply with the Nationally consistent approval framework for workplace rehabilitation providers. The framework requires that you establish a system within the organization focused at quality assurance and continuous improvement to get the required approvals.

ISO 9001 can help you meet the requirements of this framework as it helps you establish Quality Management System focused on higher customer satisfaction, quality of services and continuous process improvement. Also, ISO certification helps build customers’ trust in your processes and improves your brand image.

Which ISO standards are best for Workplace rehabilitation providers?

ISO 9001 Quality Management System

ISO 9001 focuses primarily on the quality of products and services, customer satisfaction and process improvement, which is what is required by the Nationally consistent approval framework for workplace rehabilitation providers.

Some of the key requirements of the framework where ISO 9001 standard can help:

1. The framework requires a service delivery model to be established by the providers based on the following principles:

• • Service Provision principle
  • Organizational and Administrative Principles
  • Quality Assurance and Continuous Improvement principles
  • Staff Management Principles

ISO 9001 guides you on the implementation of all of these principles. If you establish Quality Management System based on ISO 9001, you will meet most                     of the requirements of the framework.

2. The framework requires that the providers undergo periodic evaluation 12 months after initial approval and the independent evaluators should have ISO 9001             lead Assessor training. ISO 9001 provides guidance to establish an evaluation process as part of the Quality Management System. The evaluations/audits                       should be done by external trained auditors, or you can get your team trained on the ISO 9001 Lead Assessor course.

3. The framework defines that the customer feedback mechanism should follow International standard ISO 10002:2004(E). ISO 9001 is compatible with this                    standard as ISO 9001 also focuses on customer satisfaction and having an efficient process for capturing and acting upon positive and negative feedback from              customers.

ISO 9001 will give you a direction in establishing your processes and help you abide by the requirements of the Nationally consistent approval framework for workplace rehabilitation providers. ISO 9001 certification will also help establish a brand image for your company and give you an edge over your competitors.