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Businesses who succeed in a competitive marketplace are the ones that make customer satisfaction a key element of their business strategy. Customer satisfaction is a term used to measure how business product and service offerings meet or surpass the expectation of its customers. It is a requirement of the ISO 9001 standard that the organisation will monitor customer […]

Do you want your business to move in a positive direction? Want it to be more competitive? Embrace continual improvement! But, what is it precisely? It is an ongoing improvement of services, products or processes through innovative and incremental improvements. How is it done? Among the most commonly used tools for it is “the plan-do-check-act […]

ISO Global client, My Energy Group (MEG), has achieved certification to ISO 9001 with Price Waterhouse Coopers (PWC), one of the four biggest professional services networks in the world. MEG is a national provider of solar power and LED lighting solutions from residential home owners to full scale commercial systems. ISO Global consultant, Phillip Lane, […]

Safety systems have evolved significantly and are requiring manufacturers to respond in an appropriate way. Manufacturers once viewed safety systems as simple mechanistic shut-down functions, but they have developed into technologies such as safety capable logic, which can react to machine conditions and improve productivity.